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Contact infomation

Thank you for visiting DiamondArt!

We’re always happy to hear from you. Whether you have a question about your order, need assistance with a product, or would like to share your latest artwork with us, the DiamondArt team is here to help.
You can get in touch with us using the contact options below.

You can also fill in the form below, and we’ll get back to you as soon as possible.

Frequently Asked Questions

Yes, our kits are great gifts! You can purchase a kit and have it shipped directly to the recipient. If you're not sure which kit they would like, we also offer gift certificates as an alternative.

Free shipping within 7-14 days. Tracking numbers and tracking links will be sent to you by email after shipment. You can also check your shipment information on our tracking page.

Once your order has been shipped, you will receive a tracking number by email. You can use this number to track the status and location of your package. Or you can log in to your account and access the "Track Your Order" section.

If you need to return or refund, please email us at support@diamondart.uk with your order number and the reason for the return. Once approved, we will provide you with return instructions.

Once you've placed an order with us, you will receive an order confirmation by email within a few minutes. If you haven't received the confirmation, there may be the following reasons:

1.) You may have entered the wrong email address.
2.) Please check your spam folder. The confirmation may be there.
3.) The order process may not have been completed correctly.

If this is the case, please don't worry and contact us immediately. We will help you solve the problem.

Fast, Insured Delivery

Reliable delivery with full insurance cover

Money-Back Guarantee

30-Day Returns – No Questions Asked

Secure Payment

SSL encryption ensures secure payment

High Quality Standards

Every step is carefully checked by qualified specialists

Email: support@diamondart.uk
Address: Room 114, Building 15, District 7, Haiyue Garden, Suzhou Industrial Park, Suzhou, Jiangsu 215000, China
Service time: (Mon-Fri) 9:00AM - 6:00PM (UTC+8)

*We do not accept returned items that were sent back by you directly without checking with us first.