Contact us
Questions? Concerns? We're happy to help! Use the box below to leave us a message, or email us at Support@diamondart.uk!
**IMPORTANT: If You Are Not Receiving Our Emails**
Please make sure you whitelist Support@diamondart.uk in your email client! Otherwise you won't receive your shipping confirmation email and tracking updates.
If you can't reach us by email, please contact us by messaging our Facebook page.
FAQs
Yes, our kits are great gifts! You can purchase a kit and have it shipped directly to the recipient. If you're not sure which kit they would like, we also offer gift certificates as an alternative.
Free shipping within 7-14 days. Tracking numbers and tracking links will be sent to you by email after shipment. You can also check your shipment information on our tracking page.
Once your order has been shipped, you will receive a tracking number by email. You can use this number to track the status and location of your package. Or you can log in to your account and access the "Track Your Order" section.
If you need to return or refund, please email us at Support@diamondart.uk with your order number and the reason for the return. Once approved, we will provide you with return instructions.
Once you've placed an order with us, you will receive an order confirmation by email within a few minutes. If you haven't received the confirmation, there may be the following reasons:
1.) You may have entered the wrong email address.
2.) Please check your spam folder. The confirmation may be there.
3.) The order process may not have been completed correctly.
If this is the case, please don't worry and contact us immediately. We will help you solve the problem.
Join our FB VIP Group
We invite you to join our Facebook group, where you can connect with other diamond painting enthusiasts, show your artwork, and receive exclusive tips and discounts. Don't miss the opportunity to become a part of our vibrant and supportive community. Click the button below to join now. We can't wait to see you there!
Email: Support@diamondart.uk
Address: Room 114, Building 15, District 7, Haiyue Garden, Suzhou Industrial Park, Suzhou, Jiangsu 215000, China
Service time: (Mon-Fri) 8:30AM - 6:00PM (UTC+8)
*We do not accept returned items that were sent back by you directly without checking with us first.