We accept major credit and debit cards, including:
1. Visa, MasterCard, American Express, Discover, JCB, Diners Club
2. PayPal
3. Apple Pay and Google Pay

To place an order:
Browse our website and select the products you wish to purchase.
Add items to your shopping cart.
Go to the checkout page and enter your shipping information.
Choose your payment method and complete the transaction.
After the transaction is completed, you will receive an order confirmation email.

No, you can shop as a guest. However, creating an account with us offers benefits such as faster checkout, order tracking, and access to exclusive promotions.

Yes, absolutely! We take your privacy and security seriously. Our website uses encryption technology to ensure that your personal and payment information is kept secure during transactions.

We value your privacy and will never share your personal information with third parties without your consent. For more details, check out our Privacy Policy.

No, there is no minimum order amount in our online shop! We are grateful for every order from you :)

Yes, you can select any product in any size on our website.

Yes, in addition to the standard accessories included with every picture, you can also order extensive additional accessories here. Please note that this will incur extra costs for you.

In our online shop, you will only find products that are currently in stock. Particularly popular products, colors, or sizes may sell out quickly. Feel free to browse—you’re sure to find excellent alternatives in our product range.

Congratulations! To redeem your exclusive coupon code, please add the items you want to your shopping cart and then proceed to checkout. There you will find the "Gift Card or Discount Code" field. Enter your code and click "Apply." The corresponding discount will be automatically applied to your order. It's so easy to enjoy diamond painting by yourself!

We'll take care of it! First, please check that the code has been entered correctly - without any spaces or spelling errors. Some coupons have specific conditions or validity periods. If the problem persists, please contact our customer service at Support@diamondart.uk. We'll be happy to help you ensure your discount is applied correctly.

Credit cards may be declined for various reasons, such as insufficient funds, incorrect card data, or security measures taken by the bank. Please check your details and make sure your account has sufficient funds. If you have other difficulties, we recommend that you contact your bank or card provider directly. Or you can use other payment methods such as PayPal or Apple Pay.

If you've made a purchase with us, you should receive an order confirmation by email within a few minutes. If you haven't received the confirmation, here are some possible reasons:

1.) You may have entered the wrong email address.
2.) Please check your spam folder. The confirmation may be there.
3.) The order process may not have been completed correctly.

If this happens, please don't worry and contact us immediately. We will help you resolve the issue.

Subscribing to our newsletter is so easy: just scroll to the bottom of our website - there you'll find the relevant registration fields. This way, you'll always be up to date with DiamondArt news, exclusive offers and the latest trends in diamond painting!

Diamond painting - also known as diamond embroidery or diamond art, is a creative and relaxing hobby. Put small resin diamonds on a canvas pre-printed with symbol decorations. These symbols correspond to specific colors, creating a sparkling work of art step by step. You can think of it as a combination of cross stitch and paint by numbers - only with glittering stones.

At DiamondArt, we focus on the highest quality and variety. Our selection is unmatched, with over 8,000 unique designs. We place great emphasis on high-quality materials and easy-to-understand instructions. Our accessories are carefully considered. For example, the ergonomic diamond pen is thicker than a regular pen, so you can work comfortably even for long hours. It also comes with three different pen tips to adapt to different scenarios. Our goal is to make your creative journey as enjoyable and relaxing as possible. Become a part of our growing community of satisfied customers and discover the DiamondArt difference!

We are often asked this question! Square diamonds ensure a particularly uniform, seamless overall appearance. On the other hand, round diamonds are easier to place and offer a softer appearance - ideal for beginners or those who prefer a traditional finish. At DiamondArt, you'll find both styles and the one that best suits your style and preferences.

Since we have a large number of diamonds in each color, this problem rarely occurs. If you are still missing something, please email us at Support@diamondart.uk with the color number, the number of missing bags, and your order number. We will, of course, send the missing diamonds to you for free.

Choosing the right size is crucial to getting impressive results! We offer all kinds of canvas sizes to satisfy your needs and requirements. For particularly detailed effect, we recommend a canvas size of at least 40 cm. However, if you want to get faster results, our smaller sizes are also a good choice.

Our diamond painting kits do not include a frame. However, you can find suitable frames on our website that will allow you to stylishly show your finished artwork.

AB diamonds are coated with a special coating that gives them an iridescent luster, similar to the Northern Lights (Aurora Borealis). They add extra shine and depth to your artwork, enhancing the overall appearance and making it stand out.

These special diamonds can store light and emit a soft glow in the dark. These diamonds add a stunningly bright effect to your photo, making it more visually appealing. When used in specific areas or throughout the artwork, they create a mesmerizing, magical effect that makes your painting even more impressive and memorable.

Free shipping 7-14 days. Tracking numbers and tracking links will be sent to you by email after shipment. You can also learn about your shipment information on our shipment tracking page.

We currently ship to addresses within USA, Canada, United Kingdom, Australia, Ireland. Please ensure that your shipping address is accurate and complete to avoid delays or misdelivery.

Once your order has been shipped, you'll receive a tracking number via email. You can use this tracking number to monitor the status and location of your package. Alternatively, you can log in to your account and visit the "Track" section for order tracking.

We’re very sorry for this frustrating situation! Based on experience, some postal workers may forget to leave a "pickup card" for recipients. In most cases, the package is waiting at your local post office or was delivered to a neighbor. We recommend checking with neighbors or contacting your local post office first.
If you still can’t find your package, please contact us via Facebook or email at Support@diamondart.uk, and we’ll assist you!

If you have a new address, please let us know as soon as possible so we can update the shipping address before dispatch. If the product has already been shipped, unfortunately, the address change will no longer be possible.

We sincerely apologize for this inconvenience! Please contact us at Support@diamondart.uk, and we’ll resolve the issue as quickly as possible.

This is very frustrating, and we apologize for the inconvenience! Since our shipping times are relatively long, we recommend quickly purchasing the accessories from a local craft store, and we’ll refund you 10% of the purchase price. Alternatively, we can also send you the new accessories on request, but this may take 1–2 weeks.Please inform us via Facebook or email at Support@diamondart.uk.

If you're not completely satisfied with your purchase, you can return it without any questions asked. Your satisfaction is our priority.

Of course, an exchange is possible! Please return the picture to us according to our cancellation policy.If you’d like to exchange your picture for another one, include a note with the return, briefly mentioning the new image you’d like. Don’t forget to tell us which new picture you’d like us to send to you.

If you receive a damaged or incorrect item, please contact our customer support team immediately. We will assist you in resolving the issue, either by arranging a replacement or issuing a refund.

Once an order is placed and payment is processed, we aim to ship it as soon as possible. If you need to make changes or cancel, please contact us immediately. We’ll do our best to accommodate your request before the order ships.

We’ll begin processing your order within 24 hours of receiving it. If you need to cancel, please reach out to us at support@diamondart.uk within 24 hours of placing your order. We'll do our best to accommodate your request. But note that cancellations are not possible if production has started or the order has shipped.

If you have any questions or need assistance, feel free to contact us:

Email: Support@diamondart.uk
Facebook: DiamondArt

Visit the Contact Us Page for more information.